Privacy Policy
Last Updated: February 24, 2026
Aerosoles Canada respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial legislation such as Quebec’s Law 25.
This Privacy Policy explains how we collect, use, disclose, safeguard, and manage your personal information when you visit our website, purchase our products, or interact with us.
By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.
If you have questions about this Policy, please contact us at: info@aerosoles.ca
1. Accountability
Aerosoles Canada is responsible for personal information under its control. We have implemented policies and procedures to ensure compliance with Canadian privacy laws.
For privacy-related inquiries, please contact: info@aerosoles.ca
2. What Is Personal Information
“Personal information” means information about an identifiable individual. This may include your name, contact details, payment information, purchase history, online identifiers, and other information associated with you.
It does not include aggregated or anonymized information that cannot reasonably identify you.
3. Information We Collect
A. Information You Provide Directly
We collect information when you:
- Place an order
- Create or update an account
- Subscribe to emails
- Participate in a promotion or survey
- Contact customer service
This may include:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment details
- Order history
- Account login credentials
- Age, where required
We collect this information to process orders, provide services, communicate with you, prevent fraud, and improve your experience.
B. Information Collected Automatically
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Device and browser type
- Pages viewed
- Referring website
- Shopping cart activity
- Interaction data
This information helps us maintain security, improve performance, analyze usage trends, and enhance user experience.
C. Commercial Information
We maintain records of:
- Products viewed
- Products purchased
- Returns and exchanges
- Preferences and shopping behavior
This helps us personalize services and improve our offerings.
4. Purpose of Collection
We collect and use personal information for the following purposes:
- Processing and fulfilling orders
- Providing customer support
- Sending transactional communications
- Managing accounts
- Detecting and preventing fraud
- Improving website functionality
- Conducting analytics and internal research
- Marketing communications where permitted by law
We will not use your personal information for purposes other than those identified without your consent, unless required or permitted by law.
5. Consent
We obtain your consent before collecting, using, or disclosing personal information, except where otherwise permitted by law.
Consent may be:
- Express, such as subscribing to marketing emails
- Implied, such as providing shipping details to complete a purchase
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at info@aerosoles.ca.
6. Email Communications and CASL Compliance
We comply with Canada’s Anti-Spam Legislation (CASL).
We send marketing communications only where:
- You have provided express consent, or
- We have an existing business relationship as permitted by law
You may unsubscribe at any time by clicking the unsubscribe link in any promotional email. We do not sell or rent email addresses to third parties.
8. Disclosure of Personal Information
We do not sell your personal information.
We may share your information with trusted third parties who provide services on our behalf, including:
- Payment processors
- Shipping and fulfillment partners
- Fraud prevention providers
- Email and marketing platforms
- IT and website hosting providers
- Analytics providers
These service providers are contractually obligated to safeguard your information and use it only for authorized purposes.
We may also disclose personal information:
- To comply with legal obligations
- In response to lawful requests from authorities
- To protect our legal rights
- In connection with a business transaction such as a merger or sale
9. Cross-Border Data Transfers
Some of our service providers may process or store personal information outside of Canada.
When this occurs, your information may be subject to the laws of those jurisdictions. We implement contractual safeguards and reasonable protections to ensure your information remains protected.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the identified purposes, comply with legal obligations, resolve disputes, and enforce agreements.
When no longer required, information is securely deleted or anonymized.
11. Safeguards
We implement appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
This includes secure encryption technology such as TLS for payment transactions.
While we take reasonable steps to protect information, no system can guarantee absolute security.
12. Your Rights Under Canadian Law
Subject to applicable law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent where applicable
- Request deletion where legally permitted
- File a complaint with the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d’accès à l’information
To exercise your rights, please contact: info@aerosoles.ca
We may require verification of identity before fulfilling requests.
13. Children’s Privacy
Our website is intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Your continued use of the website constitutes acceptance of the revised Policy.
16. Contact Information
For questions about this Privacy Policy, access requests, corrections, consent withdrawal, or complaints, please contact:
Email: info@aerosoles.ca
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy authority.