Shipping policy
Aerosoles Return Policy
At Aerosoles, we want you to absolutely love your purchase. If your shoes aren’t the perfect fit, style, or comfort you expected, we make the return process simple and straightforward.
Return Window
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You may return your purchase within 30 days of the delivery date.
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To be eligible, items must be unused, unworn, and in their original condition, with the shoebox and all original packaging included.
Final Sale Items
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Products marked as Final Sale are not eligible for return, exchange, or refund. These items are clearly noted on our website at the time of purchase.
How to Start a Return
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Visit our Returns Portal (link provided at checkout and in your order confirmation).
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Enter your order details to generate a prepaid shipping label.
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Pack your shoes securely in the original packaging and affix the return label.
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Drop your package at the designated carrier.
Refunds
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Once your return is received and inspected at our warehouse, a refund will be issued to your original form of payment.
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Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or credit card provider.
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Original shipping costs are non-refundable.
Exchanges
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At this time, Aerosoles does not process direct exchanges. If you’d like a different size or style, we recommend placing a new order and returning the original pair for a refund.
Damaged or Incorrect Items
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If you received a defective or incorrect item, please contact our Customer Service team immediately. We’ll resolve the issue quickly with either a replacement or a full refund at no additional cost to you.