Shipping Policy

Last Updated: November 13, 2026

Free shipping on orders $149.99+ across Canada. Orders ship within 1–2 business days, and you’ll get a tracking number by email as soon as your order is on its way.

1. Where We Ship

Aerosoles Canada ships to addresses in Canada only.

2. Shipping Rates

The free-shipping threshold is based on your order total after discounts. Your exact shipping cost is shown at checkout before you pay.

3. Processing & Delivery

During sales and the holiday season, processing may take a little longer. Delivery times are estimates and are not guaranteed; weather and carrier delays are outside our control.

4. Tracking

When your order ships, we email you a tracking number. You can also see your order status in your account.

5. Address Accuracy

Please check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipping.

6. Lost or Damaged Packages

If your package is marked delivered but you did not receive it, or it arrives damaged, contact us within 7 days at info@aerosoles.ca with your order number (and photos if damaged). We will work with the carrier to resolve it.

7. Taxes & Duties

Applicable sales taxes (GST/HST, PST or QST) are calculated at checkout based on your shipping address. Since all orders ship from within Canada, there are no customs duties.

8. Returns

• Return new, unworn items within 30 days of delivery.
• Start your return on our Return Portal; once approved, we email you a prepaid return label.
• A $9.99 restocking fee per item applies, and original shipping fees are non-refundable.
• We do not offer exchanges.

Start your return

Full details are in our Return Policy.

9. Contact Us

Aerosoles Canada (operated by 4th Ave Imports Inc.)
Email: info@aerosoles.ca
Office: 200 - 185 Av. Dorval, Montreal, QC, Canada

Our office does not accept walk-in visits, in-person returns or return shipments.